FREQUENTLY ASKED QUESTIONS


Here are some answers to common questions about de-icing salt, its uses and how we deliver it. If you have a query not answered here, please don’t hesitate to call us and ask.


General Salt Questions

Should I buy Rock Salt or White Salt?
Rock salt and White salt both tackle the same problem, dissolving snow and ice. Often the main decider is price, Rock salt is cheaper than White salt, making it perfect for covering large areas such as roads and car parks. However Rock salt leaves behind a residue, so for footpaths and domestic areas, White salt is more popular.


How does de-icing salt work?
Because brine – a mixture of salt and water – has a lower freezing point than water alone, salt melts the ice and helps to stop it refreezing on the surface. It is effective if the ground temperature is no lower than -9 degrees C.


Where does your salt come from?
Our Rock salt is sourced from the UK, from a mine in Winsford, Cheshire. As white salt is formed in warmer climates, this is sourced a bit further afield, our current stock of white salt has been shipped over from Spain to Ellesmere Port.


How should I store my salt?
Salt should be stored in a dry place, preferably in a grit bin. However, our large packs can just be stored in a garage or shed. Once opened just fold over the top and secure with a peg. Kept in these conditions the packs will survive for many years.


When should I use the salt?

If snow or ice is forecast, spread evenly over the area to be de-iced. This can be repeated as necessary. Rock salt can also be applied directly on top to melt snow and ice.


How much salt should I use?
There is no hard and fast rule on this because it depends on the individual circumstance and equipment used but we expect that a large pack should be sufficient to treat approximately 50 square metres.


Product Questions


What is the weight of a ‘Large Pack’ of salt?
These are not sold by weight but they are approximately 23kg.


What is the weight of a ‘Bulk Bag’ of salt?
These are not sold by weight but they are approximately 850-900kg.


Do you supply loose salt?
Yes we do, it is possible to get a quote for loose salt online or please feel free to call us for more details.


Is the salt edible?
No, it is intended only for de-icing and must not be used in the food chain under any circumstances (although it has been tasted in the office, it was salty).


Are your salt products suitable for use in dishwashers, water softeners or baths?
No, our product range is only intended for use as a de-icing aid.


Do you sell any other winter product ranges?

Yes, we are also a Coal Merchant, with our dedicated site offering a wide range of fuels.


Delivery Questions


Do you deliver to where I live?
It can snow anywhere so we deliver anywhere! We use a national haulage company to deliver nationwide.


How will my product be delivered?
The delivery is made kerb side, using a tail lift offload. The pallet is manoeuvred using a pallet pump truck. Goods are generally delivered to the kerb side or front of your property.


Do you have a minimum order?
Yes, for large packs the minimum order in 10, for 10kg packs the minimum order is 20.


How much notice do I need to give for delivery?
As long as your order is received before 2PM we can deliver the following working day.


Can I choose a delivery time?
Orders go on an anytime delivery service, so could arrive anytime between 8AM and 6PM.


Do you deliver at the weekend?
Yes, we can arrange to deliver on Saturdays, however there is an additional charge of £30. Call our team if you would like to arrange this.


Do I need to be at home to accept the delivery?
No, your order can be left without a signature provided there is a clear, solid, flat area for the delivery to be left safely. We would need prior notice of this to arrange.


Company Questions


Where are you based?
We are based in Lancashire, on the outskirts of the town of Ormskirk (L39 6SR).


Is Icethaw the company name?
No Icethaw is a trading name of North West Turf Ltd
(Company Number: 04403334 | VAT reg: 113 3946 31)


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